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HomeTraining › Risk Management: An Intensive Focus on Handling Difficult Patient Situations (1 Day)

Risk Management: An Intensive Focus on Handling Difficult Patient Situations (1 Day)

Washington, DC - July 17, 2018
Training Details

Handling difficult patient situations in a manner that minimizes the potential for disruptions in patient care and/or workplace violence is crucial for maintaining the health center’s culture of safety. The curriculum for this one-day intensive training is designed to provide technical assistance for the development of an effective organizational approach to managing difficult patient situations and will cover:

  • Regulatory requirements for health centers;
  • Identification of risk factors;
  • De-escalation techniques;
  • Creating response teams;
  • Staff training and conducting drills;
  • Post-incident documentation and recovery; and
  • Procedures for patient dismissal.

Participants can expect to leave the training with a greater understanding of organizational approaches to managing difficult patient situations and with tools (including samples, templates and checklists) they can take back to their health centers to develop an organizational strategy that can be integrated into policies, procedures, and risk management programs.

Registration for this training is limited to allow for conversation, networking and one-on-one support from the trainers.

For venue information and to register for this training, click here.

Target Audience

This one-day intensive training session is designed for health center staff members who are responsible for, or closely involved in, the ongoing development of the center’s risk management programs, including:

  • CEOs
  • COOs
  • Human Resource Staff
  • Risk Managers
  • Site Administrators
  • Others working with the Risk Management program

Learning Objectives

After attending this workshop, participants will be able to:

  • Identify and assess risk factors that may contribute to the prevalence of difficult patient situations and/or workplace violence;
  • Develop strategies that include an organizational approach to managing difficult patient situations with sensitivity and support for patient/staff needs; and
  • Use a deeper understanding of these approaches and strategies to inform the development of effective policies and procedures.

For venue information and to register for this training, click here.