Patients Filming in the Health Center: Understanding Compliance Risks

With the prevalence of cell phones, more patients are recording their experience in the health center – from interactions at the reception desk and in the waiting room to the exam room.  Patients are recording for a variety of reasons – to ensure they understand their provider’s instructions, to capture important life moments, and to document their interactions with staff.  Health center staff members have a variety of responses when patients record in the health center – from understanding and encouragement to raising concerns about patient confidentiality and malpractice.

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